Support & Professional services
Build with confidence
Building a project on Vendure? Boost your productivity and confidence with expert guidance and support from the Vendure core team.
On-demand consulting
Get direct, one-on-one help and support from the Vendure maintainers
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Review of project architecture
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Code review
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Discuss ideal solutions to your project requirements
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Advice on work-arounds for current limitations or other issues
Note: on-demand consulting is best suited to short sessions of up to a few hours at a time. We do not offer project building / system integration services. For help with building your project, see our partners page.
Support plan
Peace of mind for your critical applications with our Support Level Agreement-based plan.
| Feature by Plan | Community | Support Plan |
|---|---|---|
| Pricing |
Free |
|
| Response guarantee |
|
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| Support channels | Community Slack, GitHub Discussions |
|
| Priority bugfixing |
|
|
| On-demand consulting | Available |
|
Example Support Level Agreement
| Severity | Response time |
|---|---|
|
Critical
the Software does not work in its entirety; and/or
a critical security vulnerability in the Software is discovered;
data or queries are lost or misdirected; and
a work around is not possible or does not yield reproducible results.
|
8 business hours |
|
Urgent
the Software’s stability is heavily impaired and/or the Software
cannot be continuously operated; and/or
the Software’s core functionalities have errors that may only be circumvented
temporarily; and/or
data consistency is not always given but may be restored via data recovery measures.
|
12 business hours |
|
Normal
whilst the Software’s stability is sporadically impaired, the Software
can be continuously operated for longer periods; and/or
the Software’s core functionalities have minor errors which can be circumvented without
substantial limitations to the Software’s functionalities; and/or
the Software’s core functionalities have errors when using the Software in an untypical
way whilst data consistency is given.
|
16 business hours |
|
Minor
the Software’s peripheral functionalities such as aid and/or
informative functionalities have errors; and/or
the Software’s outputs have errors but no data is lost.
|
32 business hours |
Let's work together
Use this form to get in touch and let us know what kind of support you need.