Support & Professional services
Build with confidence
Building a project on Vendure? Boost your productivity and confidence with expert guidance and support from the Vendure core team.
Get direct, one-on-one help and support from the Vendure maintainers
Review of project architecture
Discuss ideal solutions to your project requirements
Advice on work-arounds for current limitations or other issues
Note: on-demand consulting is best suited to short sessions of up to a few hours at a time. We do not offer project building / system integration services. For help with building your project, see our partners page.
Peace of mind for your critical applications with our Support Level Agreement-based plan.
|Feature by Plan||Community||Support Plan|
|Support channels||Community Slack, GitHub Discussions||
Example Support Level Agreement
the Software does not work in its entirety; and/or a critical security vulnerability in the Software is discovered; data or queries are lost or misdirected; and a work around is not possible or does not yield reproducible results.
|8 business hours|
the Software’s stability is heavily impaired and/or the Software cannot be continuously operated; and/or the Software’s core functionalities have errors that may only be circumvented temporarily; and/or data consistency is not always given but may be restored via data recovery measures.
|12 business hours|
whilst the Software’s stability is sporadically impaired, the Software can be continuously operated for longer periods; and/or the Software’s core functionalities have minor errors which can be circumvented without substantial limitations to the Software’s functionalities; and/or the Software’s core functionalities have errors when using the Software in an untypical way whilst data consistency is given.
|16 business hours|
the Software’s peripheral functionalities such as aid and/or informative functionalities have errors; and/or the Software’s outputs have errors but no data is lost.
|32 business hours|
Let's work together
Use this form to get in touch and let us know what kind of support you need.